Dunlevy Distributors - Homeware and Giftware Designers, Importers, Suppliers and Wholesalers Catering Supplies

Frequently Asked Questions

HOMEWARE & GIFTWARE SUPPLIER

1.    How to Order?
2.    Where do we deliver & export to?
3.    What payment methods do we accept?
4.    What are our Delivery & Returns Policies?
5.    What are our Customer Service Opening hours?
6.    I have submitted my order but I want to edit it before delivery, how do I do it?
7.    Can I get a barcode listing for my EPOS system in advance of receiving my order?
8.    Can we preprice/label orders before despatch?
9.    Can I get a status update on my order and when will I receive it?

1. How to Order?

- Visit our new website " www.dunlevy.ie " and browse our extensive ranges and complete your order online.

- Contact us to arrange a visit from our sales representative and view our entire range as well as receive expert advice on seasonal products, promotions and new arrivals.

- Email or fax your order directly to our sales office and have the order processed and despatched within hours. Fax: +353 (0)74 9722356

- Phone our helpful office staff to hear our current offers or to place an order over the phone. Tel: + 353 (0)74 9721011

Using both our own trucks and courier services allows us to deliver throughout the UK and Ireland within 2-3 working days. Islands ands other regions may expect longer delivery times.

Europe: Delivery to mainland and eastern Europe is normally within 5 working days ( pallet quantities are preferred to prevent breakages)

Northern Africa: Delivery to Northern Africa normally ranges from 1-2 weeks ( pallet quantities are preferred to prevent breakages)

Other regions: Please contact our sales office to arrange delivery schedules.

2. Where do we deliver & export to?

3. What payment methods do we accept?

We accept:

- Bank Transfers (Preferred - Please include you Company’s Name in the Reference)

- Direct Debits

- Cheques - Payable to Dunlevy Distributors (please all 2 working days for cheques to clear)

- Credit/Debit Card

4. What are our Delivery & Returns Policies?

Delivery & Risk Transfer: Goods are transported at the risk of the customer in all cases. Any breakages / damages / discrepancies must be notified to us within 3 days of receipt and confirmed in writing within 7 days. We cannot accept responsibility for the non-arrival of this notification within the specified time.

Returns: Goods may only be returned by formal agreement between the seller and purchaser. The purchaser is responsible for carriage expenses and risk. Damages and errors must be reported with 7 days of receiving delivery.

5. What are our Customer Service Opening Hours?

Sales Office & Distribution Centre: Mon - Fri, 08.00 - 17.30

Additions: Simply create another order and submit it on the website or send it via email/fax or telephone. If your additions are submitted soon after your main order, we will automatically combine the orders to reduce shipment costs.

Cancelling: After submitting your order or after sending your order to our sales team please contact us via telephone or email to cancel any products as soon as possible. Tel: +353 (0)74 9721011 Email: sales@dunlevydist.com

6. I have submitted my order but I want to edit it before delivery, how do I do it?

7. Can I get a barcode listing for my EPOS system in advance of receiving my order?

Yes, prior to delivery of your order we can email you the barcode listing for your order in an Excel file, simply contact our sales office in advance. Tel: +353 (0)74 9721011 Email: sales@dunlevydist.com

Yes, often customers such as supermarkets, department stores and multiples avail of this additional service and require orders to have their own label or to be prepriced allowing them to be placed immediately onto the store shelf, saving time and money. For more information please contact our sales team.

8. Can we preprice/label orders before despatch?